The Human Function in Plato and Aristotle Essay Example for Free

The Human Function in Plato and Aristotle Essay Plato and Aristotle have similar perspectives about human function. They also share some of their ideas about how human function is related to other philosophical notions such as virtue, good, justice, and the soul. According to Aristotle the chief good (and the human function, which has its end in itself) is happiness. But his definition of happiness is different from what ordinary people usually think. Happiness is neither pleasure nor wealth, nor is it even a kind of honor (Nicomachean Ethics, Chapter 5). It is rather a final state and all human activities attempt to reach this final state. Plato holds that the human function is justice and that it ensures happiness for both the individual and the society when practiced correctly. But this ideal of justice is not for individuals who have special professions or â€Å"crafts. † Justice is rather an ideal that every person should pursue for himself/herself. While their definitions seem to be more or less similar, the two philosophers differ on the relative importance of these notions. That is to say, while according to Plato justice is the most important ideal (and happiness is its derivative), Aristotle holds the opinion that happiness is the most significant good which has its end in itself. A correct definition of happiness however is not simple pleasure, according to Aristotle, but a state of moral well-being (which assumes both justice and virtue.) The two philosophers agree on the issue that in order to be happy, we must exercise our human function (and reach the ideals this function requires). They also seem to agree that the human function (justice for Plato, happiness for Aristotle) is impossible to exercise without being virtuous. All these concepts refer to each other and they sometimes even seem more or less equal. This paper will therefore argue that the two philosophers share similar views on the nature of the human function and how happiness and virtue relate to this notion. It will also be argued, however, that they disagree on the relative importance of these concepts (and that some of their philosophical definitions are different). The human function in Book I of Plato’s Republic is defined towards the end of the book, on pages 29 to 31. Plato’s definition of the human function comes after a long and complex argument on the nature of wealth, justice, craft, and virtue (and how they all refer to each other). Plato does not seem to favor the particular idea that justice is a kind of craft [techne] (Republic, 7.) â€Å"Craft† here is taken to mean something similar to â€Å"business† or â€Å"expertise† and some crafts mentioned in that part of the dialogue are: cooking, medicine, boatbuilding, horse breeding, being the captain of a ship, lyre playing, â€Å"soldiery and musicianship† etc (Republic 6-9). What all these crafts have in common is that they are individualistic and not universal. Justice will therefore differ from this definition because the exercise of justice is a universal goal. Justice therefore cannot be a kind of techne and there are two major reasons for this exclusion. The first reason is that if justice is a kind of techne, then only those who have justice as their profession would be expected to exercise justice, as opposed to all human beings (only those who have justice as their profession). It makes no difference whether an individual is a cook or a doctor or a boat-builder or a horse breeder in that regard: every professional individual is expected to be just and virtuous in his/her life. The second reason is related to the earlier discussion about the nature of wealth and how it relates to happiness and morality. If justice is a kind of techne, that would mean that the person who exercises justice could make money out of it, being a professional. â€Å"Justice† in that regard would be nothing but another kind of business to earn a living. Plato however rejects this idea very strongly: justice cannot be bought or sold. Justice is a kind of human good but it is neither material nor has a fixed price. Justice is superior to wealth, since it is â€Å"a thing more valuable than even a large quantity of gold† (Republic, 13). When we come to the final pages of Book I, we see that Socrates gives the example of the human body to illustrate what justice means. The specific function of the human ear is to hear, the specific function of the human eye is to see, etc. And the function of the human body as a whole is to be healthy and harmonious. The soul has the special function of ruling over the body in a way that will ensure the happiness of the whole. That is the say, the soul is responsible for both its own happiness and the well-being of the body (which it commands). There are strong political implications of this statement: the rulers of a city are responsible for the happiness of the people they rule (like good shepherds). Moving over to Aristotle, we see that the Nicomachean Ethics opens with a similar discussion about the nature of crafts and how they refer to notions of justice. Aristotle claims that â€Å"where there are ends apart from the actions, it is the nature of the products to be better than the activities† (Nicomachean Ethics, Chapter 1). This distinction is of great importance. Aristotle draws a line between goals and actions: actions are towards the fulfillment of goals. Aristotle, like Plato, lists several professions and remarks that these â€Å"arts† have specific goals. The art of strategy has as its goal victory, the â€Å"medical art† has as its goal health, the art of shipbuilding has as its goal the construction of a vessel, etc (Nicomachean Ethics, Chapter 1). But these specific goals cannot stand for the human function by themselves. Just like Plato, Aristotle dismisses the idea that justice is any kind of craft. Chapter 2 of Nicomachean Ethics explains this idea powerfully. According to Aristotle, politics is the â€Å"most authoritative art and that which is most truly the master art. † Politics â€Å"uses the rest of the sciences† and therefore â€Å"the end of this science must include those of the others. † Aristotle also claims that this goal (justice) is the same for both â€Å"a single man and for a state. † We may perhaps paraphrase this as: justice for individuals concerns ethics, justice for society concerns politics. We may furthermore claim that, while the human function on the level of individuals is the exercise of virtue, the human function on the level of societies would be political justice. When an individual is virtuous he can reach happiness. When a community exercises justice (or has just rulers) they can reach happiness as a whole. Plato and Aristotle reach very similar conclusions and even though they seem to be discussing justice on an individual level at first, soon we understand that their real intention is to discuss politics. The conclusions they draw (and even the examples they use) concern communities and in particular, the city-state [polis]. Another important aspect of the human function is the exercise of reason. Aristotle, in the Nicomachean Ethics, defines reason as the characteristic human trait (the main distinction between an animal and human being). According to Aristotle, biological facts such as â€Å"nutrition and growth† cannot be considered as characteristically human traits. Even the â€Å"life of perception† cannot be called the human function because â€Å"it also seems to be common to the horse, the ox, and every animal† (Nicomachean Ethics, Chapter 7). Aristotle finally arrives at a definition of the human function which includes virtue, reason, and goodness: â€Å"human good turns out to be the activity of soul in accordance with virtue, and if there are more than one virtue, in accordance with the best and most complete† (Nicomachean Ethics, Chapter 7). The human good (or the human function) is therefore the activity of the rational soul and not the human body. â€Å"By human virtue we mean not that of the body but that of the soul; and happiness also we call an activity of soul† says Aristotle (Nicomachean Ethics, Chapter 13). Plato, interestingly, uses the same example of the soul to explain justice. â€Å"Justice is a soul’s virtue† is what Socrates says in Book I of The Republic. The soul (which is rational) is superior to the body just as a good ruler is superior to the people he rules over. Both Aristotle and Plato have same approach on whether virtue has an essential role in the pursuit of happiness. Neither Plato nor Aristotle can imagine happiness without justice and virtue. The relation between virtue and happiness, according to Aristotle, is the relation between an activity and a product. When we consider the totality of his arguments in Book I, it becomes clear that virtue is the activity and happiness is the product. Happiness therefore is superior to virtue: virtue is how an individual reaches happiness. Happiness is its own purpose: it is a final state and all human activities attempt to reach this state. Whether Plato would make such a distinction is unclear. His definition of virtue is somewhat different from the modern term. According to Plato, virtue is not exclusively moral (even though the moral aspect is perhaps the most important). Plato defines virtue [arete] as what makes a good dog good, or a good horse good, or a good human good, etc (Republic, 10-11). Arete in this sense â€Å"applies to things (such as knives) which are not moral agents† (footnote, page 11). Socrates however, through Book I of The Republic, refutes Thrasymachus’ view that justice is simply the advantage of the stronger. Thrasymachus’ view is amoral and Plato rejects this view very strongly. From this we may perhaps infer that the most important aspect of virtue is its moral aspect. This definition of arete is also a description of the human function (i. e. what makes a human a human). The two philosophers, therefore, are in agreement on the issue that virtue, reason, and justice are significant aspects of human happiness. The four concepts are interrelated and each would be a good candidate for the human function. Aristotle formulates the human function as â€Å"the activity of soul in accordance with virtue. † Plato however does not reach at a fixed formula by the end of Republic, Book I. We are told that humans indeed have a function (just as organs like ears and eyes do, on page 29) and that it is impossible for the whole to be healthy unless every part is performing its function in a satisfactory manner. We are also told that every specific organ or individual has a specific kind of virtue without which they would â€Å"perform their function badly† (Republic, 30). The final addition to this argument is that it is impossible for a human being to be happy without the exercise of virtue and justice (Republic, 31). However, the exact definition of justice (without which it is impossible to define happiness) is not given at the end of Book I. Socrates makes an admission of this inability towards the end: â€Å"for when I do not know what justice is, I will hardly know whether it is a kind of virtue or not, or whether a person who has it is happy or unhappy† (Republic, 31). The two philosophers therefore share similar views on the nature of reason, happiness, justice, and virtue: all these concepts are interrelated and necessary for each other to exist. However, even though Aristotle gives a formal definition of the human function by the end of Book I in Nicomachean Ethics, Plato does not. He raises the question but the answer is not yet given.

Statues of David Essay -- essays research papers

There have been many staues of David sculpted by famous artists like Donatello, Verrocchio, and Michelangelo. Bernini’s version of David and is about to begin his attack on Goliath, as he appears posing. The statue seems to be moving through space and the action suggests that the action of flinging the stone requires a lot of room around David. The statue forces the observer to look past the actual subject and focus more on the surroundings. He seems to have very muscular legs, and appears to be ready to turn and throw a stone from his sling. This is the most dramatic pose that Bernini could have picked and was chosen because it shows a sudden burst of energy and a moment of suspense as well. Bernini’s David is different from that of other artists because there is an expression of concentration that makes the statue a more imposing piece of artwork.   Ã‚  Ã‚  Ã‚  Ã‚  Donatello’s David was created for the courtyard of the Palazzo Medici. The statue takes on a different pose, and was one of the first free-standing nude statues of the ancient world. l when compared to Bernini’s, it is more classical. Bernini’s rendition is posing and relaxed like a Greek god would be. Donatello made the ancient Greek style popular during this time. Donatello’s David has long flowing hair and has one of his legs placed firmly on top of the head of Goliath, representing his victory over the behemoth. He portrayed David as the slayer of Goliath and as a symbol of the independent republ...

Case Study †Mandalay Shweyi Co., Ltd.

I wish to express my sincere appreciation to U Aye Kyaw, Managing Director – Cum Principal of Myanmar Human Resources Co., Ltd. (MHR). I would like to express my heartfelt thanks and deepest gratitude to my course instructors, Dr. Ohnmar Myint for providing invaluable guidance, encouragement and supervision throughout the process of this assignment. I am also deeply thankful to Mandalay Shweyi Company Limited for the kind permission to study and analyze their operations. I also would like to express my special thanks to ABE for the opportunity to study for the Post Graduate Diploma through which I have gained a thorough understands of business concepts, idea and knowledge. Finally, I would like to thank my parents for their love and support throughout my life. I would also like to thank all my friends for their help in the task of developing this assignment.Executive SummaryThis assignment focuses â€Å"A Research on Improving Customer Satisfaction and Retention† of Man dalay Shweyi Co., Ltd which is a major manufacturer of alcohol industry and also a nationwide foods & beverages marketer in Myanmar. Customer satisfaction may be identified as external and internal customer satisfaction of an organisation.The main objectives of this study were focused on external customer satisfaction, to explore the main influences of customer satisfaction and to determine their relationships with customer satisfaction. This paper also intends to present the research methods reflection of customer satisfaction lead to maximize customer satisfaction benefits and minimize the customer dissatisfaction which were caused by customer service and product quality factors of Herbal Tea Product from Mandalay Shweyi Co., Ltd.Personal StatementI am a candidate of Postgraduate Diploma in Business Management (ABE). I have been trying to complete post-graduate diploma in business management as a bridge to further study for MBA because my aim is to manage either my own business or to be able to successfully manage other businesses. This assignment is requirement for â€Å"Research Methods and their Applications to Marketing† course.Firstly I learnt the business operations and activities of Mandalay Shweyi by interviewing, observation, surveying and studying documents. I learned of the vision, mission, business strategies and challenges by interviewing the management team and identified business practice and activities through dialogs with technicians and staff. By preparing this assignment, I can apply the marketing research concepts and marketing concepts which are covered in ABE courses.This paper displays â€Å"A Research on Improving Customer Satisfaction and Retention† profile of Mandalay Shweyi Company. I have tried my best not only reflection on the subjects and experiences but also to meet the assignment goals and constraints. I hereby declare that this assignment is a bonafide work carried out by myself. It has not been submitted to an y other university or institution for the award of any degree, certified or published any time before.Corporate ProfileAlthough started as a small scale business in 1992, Mandalay Shweyi Co., Ltd. Shweyi has grown into one of Myanmar's largest alcoholic beverages manufacturers with two distilleries one in Yangon and one in Mandalay. The full product portfolio includes 20 products in six different groups. Superior quality is obtained through Shweyi’s strict quality standards which are applied advanced manufacturing process. The company was formed with the well experienced distillers, knowledgeable technical experts and engineers from Yangon Institute of Technology. Shweyi is a major manufacturer of alcohol industry and also a nationwide foods & beverages marketer in Myanmar.There are nine branch offices in order to cope the whole national market (see Appendix-A). The vision of the company is â€Å"to provides healthy foods & beverages to consumers†, they produce healthy liquors series includes HERBAL RUM and SOBASHOCHU (Buckwheat Liquors). And the company also  manufactures various kinds of healthy food including Buckwheat products, Honey products and Herbal Tea products.Background of the studyNowadays, bombing of global market effect, it becomes more and more competitions in business environment and then customer satisfaction is becoming crucial role to the survival of any business organization. The competitors who will be successful recognize that customer satisfaction is a critical strategic weapon that can bring increased market share and increased profits. Therefore most of the companies all over the world are beginning to realize that customers’ satisfaction has a direct impact on the bottom line.And then they are trying to develop the unique strategies and new changes to satisfy their customer needs and wants and strive to exceed their expectations. Measuring customer satisfaction is the most important in differentiating the compan y. As markets shrink, companies are scrambling to boost customer satisfaction and keep their current customers rather than devoting additional resources to chase potential new customers. The key to customer retention is customer satisfaction.Therefore â€Å"A Research on Improving Customer Satisfaction and Retention† is essential for all business organisations. The need for customer satisfaction measurement is well documented and it can increase revenue and profit due to higher customer retention.MethodologyThis paper is a case study of Mandalay Shweyi Co., Ltd. from an inside-out perspective. It attempts to explore the benefits of Customer Satisfaction Survey and how it can provide the company with insight for development and support for future strategic decision making processes.This research was completed to identify what key components affect customer satisfaction at Mandalay Shweyi product. In this research methodology which included research design, questionnaires, samp ling process, data collection method, research timeframe and method of analysis.Research Design Exploratory: After getting the permission from company’s board of director, I  started to discuss what factors of Herbal Tea product contribute to customer satisfaction with marketing team. Because of time and budget constraints, I was unable to conduct focus groups or in depth interviews. By doing brainstorming with marketing team, I developed the research design.Descriptive: To gain a better understanding of the problem, and to clarify the research questions, I conducted secondary research to discover what experts found customer satisfaction to be at other food and beverage products. This research allowed me to gain a solid understanding of the business.QuestionnairesAfter developing what factors may lead to customer satisfaction at Herbal Tea product, I began to design a questionnaire to collect primary data from wholesalers and consumers. The type of instrument used in this r esearch was a five-point likert scale questionnaire. The questionnaire was divided into three sections. The initial portion of wholesaler questionnaire included customer service factors, the second section tested the product quality and the last section tested the pricing and reliability (reliability means that it has no side effect on customer) of Herbal Tea product.In the first portion of consumer questionnaire included demographic factors, the second section was asked the product quality and the last section measured the pricing and reliability of Herbal Tea product. The five-point likert scale assigned points 1,2,3,4 and 5. The questionnaire was pre-tested among a group of 25 potential respondents but no major problems were detected. Several minor modifications were made to ensure clarity of the items in the final version of the questionnaire (see Appendix-B).Sampling process Data were collected through survey using a structured questionnaires administered to wholesalers and con sumers (end-users). The total number of respondents (samples) who participated in this research was 149. The sample was separated into two groups. One is wholesalers group (wholesalers, N=58) and the next is consumers group (consumers, N=91). In this research the type of sampling that I used was convenient sampling.Data Collection MethodI collected the primary data by using marketing team and distributing the questionnaires to wholesalers and consumers. After collecting the data, I coded the questionnaire and entered the data into the SPSS software system to run statistical tests to analyze the data I collected. I collected the secondary research by finding professional articles and past research.Research Time FrameI compiled a research report that addresses how to improve customer satisfaction and retention at Mandalay Shweyi. I began my research in October 2010 and started to develop constructs and research hypotheses to answer the research question of what factors influence custo mer satisfaction at Mandalay Shweyi. In early November I developed my survey by putting the constructs I had previously created into likert scales. In last week of November I surveyed customers in the market, using questionnaire to measure satisfaction, and at early December I ran tests on the data using the Statistical Package for Social Sciences (SPSS) software version 15.0. Method of AnalysisIn this research diagrammatic representations are used to represent the information which included frequencies and correlation tables, and bar charts (see Appendix-C). Appropriate statistical techniques like descriptive data analysis and Pearson correlation analysis were used to analyse and interpret the data.A Literature ReviewMarketing Concept Philip Kotler who is the world's foremost marketing guru. In his first book, â€Å"Marketing Management (1967)†, marketing has been defined as â€Å"A function of management with scientific rigour, models and statistical analysis†. The à ¢â‚¬Ëœmarketing concept' in the words of Kotler is â€Å"Holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and more efficiently than competitors do.†Marketing is only one factor in attracting and keeping customers but it cannot fulfill its managerial role unless customer needs and wants are understood and satisfied. The organisation must try to understand the target market’s needs and wants.  Needs describe the basic requirements of human, people need food, air, water, clothing, and shelter to survive. People also have strong needs for recreation, education, and entertainment. These needs become wants when they are directed to specific objects that might satisfy the need (Philip Kotler, 2006). Marketing StrategyThe aim of any business organisation is to make profit. This can only be achieved by forming an effective marketing strategy which can actually incre ase double or triple of organisational sales. Marketing Strategy is the set of helps to guidelines and policies used for effectively matching marketing programmes with target market opportunities in order to achieve organisational objectives. Developing marketing strategy includes deciding which customers to target and how to position products and etc. When forming a marketing strategy, customer satisfaction is really the main goal. And a strategy that does not address the needs of the customers cannot be classified as a good marketing strategy.Marketing MixThe major marketing management decisions can be classified into four categories as follow: Product: The product is the physical product or service offered to the consumer. Price: Pricing decisions should take into account profit margins and the probable pricing response of competitors. Place (distribution): Place decisions are those associated with channels of distribution that serve as the means for getting the product to the ta rget customers. Promotion: Promotion decisions are those related to communicating and selling to potential consumers. It is useful to know the value of a customer in order to determine whether additional customers are worth the cost of acquiring them.These variables are known as the marketing mix and also referred to as the â€Å"Four ‘P's. The marketing mix is the combination of marketing activities that an organisation engages in so as to best meet the needs of its targeted market. The service marketing mix involves analysing the 7’p of marketing, involving Product, Price, Place, Promotion, Physical Evidence, Process and People. Most of the firm attempts to generate a positive response in the target market by blending these four marketing mix variables in an optimal manner.External and uncontrollable environmental factors are very important elements of the marketing strategy  Programs. Therefore Marketing Mix should include customers, environmental variables, and c ompetitive variables (Kotler, 1984). Marketing ResearchMarketing research is a systematic process which may include these steps: data – gathering, analysis, storage, retrieval and dissemination of information and finally to aid decision making. The main reasons of doing research are to reduce risks, to help in planning and forecasting results, to aid marketing mix-decisions and to improve decision making capabilities (ABE, Strategic Marketing Management, Study manual). Effective communicating research result on marketing mix is an essential component of the research process. Clear, concise, and cogent reports enable informed effective decision making. For this reason marketing research is necessary to measure and track customer satisfaction.Customer SatisfactionCustomer satisfaction is regarded as customers can get more benefits than their cost (Liu and Yen, 2010). In comparison with other traditional performance measures, customer satisfaction is probably less sensitive to s easonal fluctuations, changes in costs or changes in accounting practices (Kotler, 2006). Therefore, many researchers consider customer satisfaction to be the best indicator of a company’s future profit. Keeping existing customers is as important as acquiring new ones.The approach towards existing customers must be active, based on a separate marketing mix for customer retention (Rozenberg and Czepiel, 1992). Interaction between the one delivering the service and the customer is very important and has direct effect on the service quality and quality perception (Heuvel, 1993). Sales are the most important goal of any commercial enterprise; it becomes necessary to satisfy customers. For customer satisfaction it is necessary to establish and maintain certain important characteristics like:Quality Fair prices Good customer handling skills Efficient delivery Serious consideration of consumer complaintsAccording to the Michael Porter (2006), today, more and more companies are recog nizing the importance of satisfying and retaining current customers.  Major advantage of customer retention is â€Å"Acquiring new customers can cost five times more than the costs involved in satisfying and retaining current customers.It requires a great deal of effort to induce satisfied customers to switch away from their current suppliers.† Customer satisfaction levels can be measured using survey techniques and questionnaires. Getting high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business.Analysis, Findings and DiscussionTo begin analyzing the Herbal Tea Product data, SPSS version 15.0 was used for statistical testing. In this research descriptive data analysis, frequencies and inferential statistic (Pearson correlation analysis) were used. From the analysis of Descriptive, Frequencies and Pearson correlation, the m ain findings and discussion can be found as follow.Demography of CustomersThe total number of respondents who participated in this research was 91 consumers and 58 wholesalers. Table 1 illustrates the demographic data of consumer respondents. Table 1: Demographic data of Customers (Consumers, N=91)Items n %Gender Male 38 41.8Female 53 58.2Age 20 to 40 41 to 60 61 and above 39 43 9 42.9 47.3 9.8Monthly Income (Myanmar Kyat) 10,000 to 4,00,000 4,10,000 to 8,00,000 8,10,000 and above 50 33 8 55.0 46.2 9.8As shown in table (1), the respondents consisted of 41.8% male and 58.2% female. Most of the respondents (47.3%) were in the age range of 41 to 60 years old. 42.9% of the respondents were 20 to 40 years old and only 9.8% of respondents were 61 years old and above. With regard to personal monthly income level, over half of the respondents i.e (55%) had the level of (10,000 to 4,00,000) Kyats, whereas another 46.2% of respondents earned (4,10,000 to 8,00,000) Kyats and only 9.8% of respo ndents had the range of above 8,10,000 Kyats.Frequencies of Consumers SatisfactionFrom the result of descriptive analysis on customer satisfaction (illustrated in Table 2), 29.7% of the consumers were satisfied with Good condition,  25.3% were satisfied with Fair condition, 17.6% of consumers were satisfied, 16.5% were satisfied with Very Good condition and only 11% were dissatisfied with Poor condition in quality of products.Table 2Customer satisfaction on product quality, taste of product and quality of packing (Consumers, N=91) Item Poor Fair Good Very Good ExcellentProduct Quality (%) 11.0 25.3 29.7 16.5 17.6Taste of Product (%) 18.7 24.2 25.3 23.1 8.8Quality of Packing (%) 16.5 25.3 34.1 12.1 12.1The result of finding on taste of products and quality of packing were displayed in Table 2. According to this research we can see most of the consumers are satisfied with 24.2%, 25.3% and 23.1% for fair, good and very good respectively on the taste of products. But 18.7% of consumer s were dislike the taste and only 8.8 % of the consumers were completely satisfied for taste. We can also see the frequencies of customer satisfaction on Table 2. Therefore we can conclude that majority consumers are satisfied with quality, taste and packing of the products. Table 3 shows the result of customer satisfaction on price, reliability of product and recommend to other for products.Even though (30.8%) of the respondents perceived that the price of the product were fair, another 33% were no comment (neither agree nor disagree) on price. However it was found that a significant total of 36.3% did not perceived price as fair. We can draw a conclusion that the price is not fair for most of respondents and we need to adjust the pricing strategy because pricing is one of the most important elements of the marketing mix and pricing a product too high or too low could mean a loss of sales for the organisation.For reliability (cannot side effect to consumer) of product, (38.5%) of c onsumers were neither agree nor disagree and a total of (34.1%) of the consumers were strongly reliable on product. But (27.5%) of consumers were not reliable on product. According to this result, we need to develop the product to get more reliable from customers.Table 3Customer satisfaction on price, reliability of product and recommend to other (Consumers, N=91) Item Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly AgreeFair Price (%) 16.5 19.8 33.0 14.3 16.5Reliability of Product (%) 12.1 15.4 38.5 24.2 9.9Recommend to other (%) 5.5 20.9 26.4 30.8 16.5Frequencies of Wholesalers SatisfactionTable 4 shows the result of wholesalers’ satisfaction on service quality. From this result most of the respondents of (20.7%, 39.7% and 12.1%) were felt neither satisfied nor dissatisfied, somewhat satisfied, completely satisfied respectively for on time delivery. According to this analysis we found that most of the respondents were satisfied for on time delivery. But 15.5% of respondents were felt completely dissatisfied and 12.1% of respondents were also felt somewhat dissatisfied for on time delivery. If we want to maintain our customer satisfaction and retention we should care dissatisfied customers by doing effective service recovery which can improve their satisfaction level.Half of the customers were felt neither satisfied nor dissatisfied on sale management. Completely dissatisfied was not found at sale management. For sale person’s dealing, we found most of the customers were satisfied and only 1.7% of respondents were completely dissatisfied. The result of non-defect performance revealed that only 1.7% was defected. Mostly they were performed without defect.Table 4Customer satisfaction on Service Quality (Wholesalers, N=58) Item Completely Dissatisfied Somewhat Dissatisfied Neither Satisfied nor Dissatisfied Somewhat Satisfied Completely SatisfiedOn Time Delivery (%) 15.5 12.1 20.7 39.7 12.1Sale Management (%) 0 17.2 51.7 24.1 6 .9Sale Person’s Dealing (%) 1.7 13.8 32.8 41.4 10.3Non-Defect Performance (%) 1.7 20.7 44.8 27.6 5.2Hypothesis Testing and Results Table 5 Hypothesis 1: There is relationship between product quality and customer satisfaction Variable Pearson Correlation, r Significant, p Mean Standard Deviation Product Quality .276(**) .008 3.04 1.255 ** Correlation is significant at the 0.01 level (2-tailed)

The English Street Artist Banksy - 1126 Words

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One ofRead MoreExit Through The Gift Shop Analysis1722 Words   |  7 Pagesconsidered an example of a successful documentary on street art due to its interview-based style and celebrity street-artist director. However, Banksy’s Exit Through the Gift Shop fails as a documentary because of the film’s biases and inconsistencies; because the se flaws are obvious to the audience, Banksy, through Exit Through the Gift Shop, ultimately satirizes the documentary genre and street art movement. In Exit Through the Gift Shop, Banksy depicts himself as superior to Thierry by portrayingRead MoreGraffiti : A New Type Of Painting And Writing1241 Words   |  5 Pageseffect on the appearance of a city. There are two debates of graffiti----street art and vandalism, which means it should be distinguished between two forms of graffiti. For example, it should not be connected between the graffiti of Banksy, who is an English-based graffiti artist and the people who draw some indelicate words or painting on the public place(Figure 1 and figure 2). Everyone can judge these two which is street art because the intentions are different. The latter is just draw some offensiveRead MoreAnalysis Of The Painting Two Women Of The Woods By Vincent Van Gogh1505 Words   |  7 PagesYork City, the painting â€Å"Two women in the woods† by Vincent Van Gogh, a famous Dutch artist in expressionism and impressionism, was sold at the price of $689,000 (Lot: 17 VINCENT VAN GOGH, 2013; Van Gogh , 2008). Besides, â€Å"Silent Majority†, a painting by Banksy, an English graffiti artist, was brought to the auction in Paris and its recent price has reached  £445,792, which is roughly at $676,000 (Banksy, 2014; Banksy s Silent Majority fetches more than  £445k in Paris, 2015). As they are clearly seenRead MoreStreet Artist Banksy And Southern Illinois University2372 Words   |  10 Pages STREET ARTIST BANKSY AND Northeastern Illinois University Mustafa Khan Moritz S Kellerman Art 101 – L18 June 18th 2015 Banksy is one of the famous English graffiti artist, film director, painter and political activist through the use of painting. He has produced different satirical street art combined with subversive epigrams and dark humor of graffiti. These have been executed in the distinctive stenciling method. Therefore, the paper analyzes how Banksy has changed the people’s viewRead MoreThe Works Of Banksy By Henry David Thoreau2303 Words   |  10 Pageswalls, streets, and bridges become the norm. A rugged description, yet so valid in this case. This principle is exemplified in the works of Banksy. Banksy is my chosen artist. His works are authentic, yet aesthetically defined in the most unusual places. His method of art is likewise fascinating – for he uses bold sardonic street art and dissident witticisms combined with graffiti performed in idiosyncratic stenciling techniques to portray various messages. As findthemag.com states, Banksy uses â€Å"broadRead MoreToronto Climat e Diagram Essay1605 Words   |  7 Pagesinches of rainfall per year so there is enough rain to support the growth of trees. I would say Toronto is located in a temperate deciduous forest. What Language is Spoken In Toronto? Toronto is located in Canada where the main language spoken is English but some people also speak french What type of music is popular in Toronto? The people of Toronto listen to many different types of music but the most popular in Canada are blues, classical, country and hip-hop. How does Toronto’s Culture InfluenceRead MoreGraffiti As A Form Of Art Essay1829 Words   |  8 Pagespolitical protest or social statement† (20). This graffiti tries to better its community and serves as the authentic form for graffiti artists and writers because of the detailed design and effort put into it, as well as the message it expresses to the public. Authentic graffiti is created without permission and for everyone to see freely. It cannot be removed from the streets and placed into museums or art gallery. If it is, then the art loses its meaning. Also, its illegality is one of the most importantRead MorePrimary Research. Despite My Research Strongly Suggesting1774 Words   |  8 Pagessuggesting that street art frequently has socio-political underlying messages and it is extremely accessible to the youth, I was unable to find definitive evidence concerning if street art is effective in portraying socio-political messages to the young. Therefore, I conducted an investigation to act as primary research and hopefully give results that could answer the question. I aimed to discover the opinion of a small group of London young adults; whether they thought that street art had an ability